| Legend: | CA=Chris Arnold-x5464 | BM=Brian Maloney-x3283 | VR = Vince Rivellino-x3167 | |
| EGM=Gay Meredith-x4322 | Anyone = Techstaff |
| If you are... | And need help in... | And need help with... |
|
| Everyone:
Undergraduate & graduate students, staff, faculty |
Anywhere | Anything (and want to send a problem report) | Anyone |
| Web pages on www.cs.vt.edu, courses.cs.vt.edu, or ei.cs.vt.edu | Webmaster | ||
| Network not responding or performing properly | Call CNS at 1-6780 and notify EGM | Need IP address | EGM |
| CS modem lines | |||
| File backups | |||
| File restores | VR | ||
| System security problems | |||
| Accounts, SW, or HW on departmental Unix servers | |||
| Checking out equipment (e.g., laptops, projectors) | BM - Visit this page to reserve equipment. | ||
| 102 or 104 | Anything | BM | |
| Undergrad lab (116, 118, 124) | Accounts or SW on PC running Windows | CA | |
| Reserving 116, 118 or 124 for classes, etc. | Visit this page to reserve a room. | ||
| Accounts or SW on any computer running Unix | Notify system administrators | ||
| Any Hardware | |||
| Faculty or staff | Anywhere | Tracking orders | Kathy Flint or Jessie Eaves |
| Purchasing, shopping, requisitions | EGM | ||
| Allocation of spare equipment | |||
| Need network line | |||
| Surplusing equipment | |||
| Hokie card door locks | |||
| Moving Equipment | Anyone | ||
| Your office | HW or SW on Mac or PC running Windows | BM | |
| HW or SW on Alphastation | VR | ||
| Mail room | Replacing toner cartridge | There should be a spare printer cartridge in the mail room. If not, ask Kathy Flint. If you have trouble replacing the cartridge, contact Anyone. | |
| Graduate student | 565, 659 | Printer | Anyone |
| Disk space or software problems | System administrators | ||
| Hokie card door locks | Sharon Donohue | ||
| 659 | SW on PC running Windows | CA | |
| SW on PC running Linux in 659 | EGM | ||
| Any hardware | |||
| Your office (not 659) | Standard SW on your desktop PC running Windows | CA | |
| Obtain a computer for your desk | Sandy Birch |